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Home / FAQ's - Partners
subscriber - TOP 20 Frequently Asked Questions :
1
What costs are involved in listing my establishment?
2
Can I have more than one establishment on my listing?
3
Can't I just be listed and have a link to my own website?
4
What exactly am I paying for?
5
How and when do I pay for my listing?
6
What happens if I don't pay?
7
Will you take my material off an existing website?
8
What material do I need to provide Travel and Stay in SA?
9
How do I get the material to you?
10
What formats should the material be in?
11
How long will it take before my listing will be ready?
12
What about changes to my listing once it has been published?
13
What are the costs involved in updating my listing?
14
Does the listing become my property to use elsewhere?
15
What sort of response can I expect by joining Travel and Stay in SA?
16
What is the duration my listing will be hosted for?
17
What happens once the first year is over?
18
What will it cost to renew my listing?
19
Can I transfer my listing, if I sell my establishment?
20
Am I able to cancel my listing?
 
 
 
 
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1. What costs are involved in listing my establishment?
 
For the first year a LISTING will cost R750* (Nightsbridge clients - R500*). After your first year is up an annual upfront subscription fee of R350* will be charged for your second year and every subsequent year.
 
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2. Can I have more than one establishment on my listing?
 
A separate application form will need to be completed for each of your properties, unless they are situated on the same property (erf). As far as apartment blocks are concerned, we can only advertise the block on one page if ownership is under sectional title (body corporate). Individual title ownership equates to separate erfs for which individual pages will be designed and charged for. Also in the case of Game Reserves / Parks who have more than one accommodation establishment (eg. lodges or camps) on the reserve, the reserve will be treated as a single entity (single listing), if however you would like a separate listing for each accommodation establishment (lodge, camp etc.) on the reserve, a separate application will have to be completed and submitted thereby incurring separate costs for each establishment.
 
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3. Can't I just be listed and have a link to my own website?
 
No. The Travel and Stay in SA offer is to design a one-page listing see sample to become part of a network of accommodation sites within the www.travelandstayinsa.co.za domain. Only our subscribers are listed.
 
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4. What exactly am I paying for?
 
For the first year you are paying a once off fee of R750* (Nightsbridge clients - R500*)for a Listing. If you decide to continue with your listing after that an annual upfront listing fee of R350* will be charged.
 
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5. How and when do I pay for my listing?
 

Once we have received the completed Application Form we will resoind by email allocating you a unique Payment Reference number. Once proof of payment and the materials are received we will commence work on your listing. Once completed you will be notified and an Invoice, indicating payment received, will be sent to you. Once you have given your approval your listing is made available to the public.

A few weeks before your first year's subscription ends you will be sent an email, asking you whether you would like to continue listing on Travel and Stay in South Africa. If you respond indicating that you would like to continue your listing you will be sent through an invoice with our banking details which should be settled by the stated date. Once proof of payment has been confirmed, your listing will continue to be hosted on the Travel and Stay in South Africa website. If you indicate that you would no longer want to be part of Travel and Stay in South Africa, we will remove your page and details, no questions asked.

 
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6. What happens if I don't pay?
 
We would appreciate payment within 3 days of invoice date, if however payment is not received after that time period, your listing (sample) will be removed.
 
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7. Will you take my material off an existing website?
 
Unfortunately not. All material needs to compiled by yourselves and sent to us via e-mail. This is to ensure that we are able to deliver your listing within the allotted time and that high standards are maintained as material on websites may not conform to the standards required or they may be out of date or subject to copyright.
 
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8. What material do I need to provide Travel and Stay in SA?
 
Between Eight (8) and Twelve (12) good quality landscape digital images, of the exterior, interior and any views. (Portrait images will be cropped)
Your logo, if applicable. We'll use a generic one if you don't have one.
A thorough description of your accommodation establishment including location, facilities, amenities and services offered;
Your rates as well as any terms and conditions that may apply;
We use a generic online enquiry form on your listing (sample). If you require any additional special requirements or fields please let us know what they are.
 
Please ensure that you have checked all your material and proof read your copy. Before any work is started by us a final, checked version of the material is required for us to use.
 
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9. How do I get the material to you?
 
We expect all supplied material to be emailed through to us and clearly state which property the material is for in the Subject line. If you feel it may take to long to email large quantities of photos etc. then it will be acceptable to place all your material on a CD and post it to us. Unfortunately any materials posted to us including CD's, brochures etc. will not be returned.
 
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10. What formats should the material be in?
 
All text should be supplied in Microsoft™ Word document (.doc) format or as a Text (.txt) file. Images should be supplied as .jpg files. Please ensure that the images sent through are high quality as this will affect the outcome of your listing (sample). Also if possible and only if you are familiar with Zipping files using WinZip, it would be appreciated if all files are Zipped and supplied as a .zip file (eg. Royal Hotel Material.zip).
 
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11. How long will it take before my listing will be ready?
 
From the date the material is received, Travel and Stay in South Africa, will have your listing ready to be published within 20 working days.
 
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12. What about changes to my listing once it has been published?
 
Updates to your listing can be done any time after it has been published. Changes can be requested via email, also please note that no changes or maintenance will be carried out if any outstanding balance is owed to Digital Brew cc (developers of the Travel and Stay in South Africa website).
 
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13. What are the costs involved in updating my listing?
 
One annual rates update is done free of charge. Any additional rates changes and all other maintenance will be charged at our normal hourly rate.
 
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14. Does the listing become my property to use elsewhere?
 
No. All original material created for your listing by us, including logos, layout and code, is owned by Digital Brew cc, the owners and developers of the Travel and Stay in South Africa website and is protected by copyright law. Under no circumstances may any original material be reproduced, distributed or transmitted to any other person or company, or incorporated in any way into another document or other material. Disregard to this effect will result in the immediate and permanent removal of your accommodation establishment from the Travel and Stay in SA website and all associated sites without notice.
 
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15. What sort of response can I expect by joining Travel and Stay in SA?
 
With so many factors to take into consideration eg. your establishment's location, the quality of the accommodation being offered as depicted by the images you supply us, your service to guests during the booking stage, during their stay and once they've left, and of course your rates and overall value for money, will determine your success rate. So we do our bit by supplying you with a professional, aesthetic listing (sample listing), once the client gets in touch with you, the rest is up to you.
 
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16. What is the duration my listing will be hosted for?
 
The annual subscription period for hosting your listing (sample) is 12 months from the date that you join, which is renewable.
 
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17. What happens once the first year is over?
 
A few weeks before your period of 12 months is completed, you will receive an email from us, requesting whether you would like to renew your listing for a further twelve months.
 
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18. What will it cost to renew my listing?
 
The annual upfront listing renewal fee is R350* (*subject to change) If you decide not to pay your subscription renewal by the specified date on the renewal form, we will unfortunately have to remove your listing from the Travel and Stay in South Africa website, as well as all associate websites. Should you however decide to re-instate your listing once it has been removed, a reinstatement fee of R500 will be payable upfront, along with your annual subscription fee.
 
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19. Can I transfer my listing, if I sell my establishment?
 
Yes. Any change of ownership should be made known to us in order for the establishment's listing to continue being hosted and listed with us. A signed letter from the current owners informing us of the transfer as well as a signed letter from the new owners indicating their new ownership and willingness to continue the subscription with Travel and Stay in South Africa as well as accepting the Terms and Conditions of service.
 
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20. Am I able to cancel my listing?
 
Yes cancellations are allowed and we need to be notified in writing via a signed fax to 0865095246. Unfortunately no refunds will be made, so it makes good sense to only cancel your subscription when your subscription term is finished.
 
*Prices subject to change and / or slight annual increases.


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Please deal directly with the accommodation establishments concerned for your booking or reservation enquiries. Although we do our best to ensure that establishments meet certain standards, we have not physically visited any of the listed establishments. The onus is therefore up to you to check to see whether the listed establishment meets your required standards or the standards outlined by various accommodation associations. Thank you.

 

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